Methods of Payment and Delivery
Methods of Payment
We allow the following methods of payment:
- Credit/Debit Card Mastercard, Visa
- Apple Pay
If you are shopping in a currency other than EUR, prices in USD, GBP, or AUD might be minimally different after the payment is processed. This is due to the automatic currency converter on our website and different bank conversion rates.
1. Shipping Location
All products are shipped from BabyOlivia's (Project AP Limited) or our partner company's EU, US, and China warehouses.
2. Shipping Guarantee
We provide a shipping guarantee for our users. We offer a full refund if we miss the delivery date (30-40 days).
BabyOlivia (Project AP Limited) offers a full refund if the order is delayed. It will be counted from the date the package leaves BabyOlivia's (Project AP Limited) or one of our partner's warehouses.
In normal circumstances, more than 30 days.
In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
In unforeseen circumstances, such as epidemics, etc, the date will be different. Please pay attention to our notification email and message.
Please note that:
For orders shipped to the USA, European countries, New Zealand, and Canada, BabyOlivia (Project AP Limited) will refund if the total shipping time is more than 30 days.
For orders shipped to South America, the Middle East, India, and Africa, BabyOlivia (Project AP Limited) will refund if the total shipping time is more than 60 days.
Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, BabyOlivia (Project AP Limited) will not refund you.
You can check the delivery date on this page as a reference. The date is counted from the time a tracking number create.
Please note that, during the busy season, such as Black Friday, Cyber Monday, Christmas, etc, the date may be longer because of the massive packages and limited capacity of shipping companies. We will notify you in advance to protect your interest. Please check our refund policy for more details.
Terms and Conditions of Shipping Guarantee
Your order should meet the following conditions for a shipping guarantee refund:
- Your shipping option is the one displayed on the product page.
- Your products are eligible for delivery.
- The shipping address is correct and eligible.
- The guarantee does not apply if the following circumstances exist.
- We will not refund because of unforeseen circumstances, such as an epidemic, strike, natural disaster, war, etc.
We will not refund if the package is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
3. Shipping Method
Netherlands Post and Singapore Post support worldwide delivery.
UK/EU Express will ship all UK, and EU packages by default.
US Express can only deliver to the U.S (Military base not included) by USPS. You can choose this fast shipping method when fulfilling an order.
CA Express will ship to Canada only by Canada Post.
AU Express will ship to Australia only by Australia Post.
4. Delivery Time
- US Express: Average delivery time is 7-12 days.
- CA Express: Average delivery time is 8-15 days.
- AU Express: Average delivery time is 7-9 days.
- UK/EU Express: Average delivery time is 6-10 days.
Note: In a busy season, there may be a 3-5 day delay.
5. Shipping Fee
FREE SHIPPING on all EU, UK & US orders!
If you have any other questions about shipping, please feel free to contact us at firstname.lastname@example.org (Project AP Limited).